Compliance

How do you handle patient data?

Data is processed to provide healthcare services and maintain clinical records in line with HPCSA/NHA. Access is strictly controlled; audit trails capture record access & changes.

Our software uses advanced AI inference to process your anonymized patient data through pre-trained, medically specialized language models, helping doctors generate potential diagnostic insights and streamline clinical decision-making. This inference applies a fixed model to new inputs without retraining or altering it, ensuring rapid, secure assistance tailored to South African private practices. Patients and doctors retain full control, with outputs always requiring professional review per HPCSA guidelines.

Key Features Covered

• Data Handling: Only de-identified data (stripped of names, IDs, and personal links) is processed, complying with POPIA’s special information rules on purpose limitation and security.
• User Benefits: Faster symptom analysis, treatment suggestions, and admin efficiency—enhancing care without replacing clinical judgment.
• Transparency: No data storage by the AI provider beyond the query session; audit logs track usage for accountability.

Consent and Controls
By using our software, you consent to this anonymized inference for diagnostic support, with easy opt-out options in settings. Withdraw anytime via account preferences, triggering immediate cessation and data purge requests. We prioritize trust through clear disclosures, regular compliance audits, and human oversight, aligning with National Health Act and HPCSA ethical AI standards.

Do you encrypt data at rest?

Yes. Industry‑standard encryption at rest and in transit; key management & rotation per policy.

Where is the data stored?

Hosted in South Africa. If cross‑border transfers are introduced, POPIA s72 safeguards will apply.